Patient Behavior If Given Their Surgeon’s Cellular Telephone Number

Orthopedic Spine Surgeon Dr. Kingsley R. Chin Medical Paper

Scientific Paper

Chin KR1Adams SB JrKhoury LZurakowski D.

Interested medical professionals can read through the full paper, also published in Clinical Orthopaedics and Related Research, here.


Technologic advances in communications potentially may affect the patient-doctor relationship. We assessed call patterns, reasons for calling, and attitudes if patients had their surgeon’s cellular telephone number, to determine if there are potential benefits to this practice. Postoperative calls made by patients to the surgeon, secretary, and surgical scheduler were categorized as urgent or nonurgent. Twenty of 32 (63%) consecutive patients made 65 calls during a 2-month period. Only 12 calls (18%) were to the surgeon. Fifty percent were urgent, as opposed to 14% and 15% of calls to the secretary and surgical scheduler, respectively. Subsequently, 201 patients were prospectively administered a 10-question survey assessing patient attitudes if given direct access to their surgeon. Eighty percent owned a cellular telephone, 85% would call the surgeon, and 30% would prefer the surgeon as the first line of communication. Communicating through E-mail or home phone was less desirable than through the nurse or cellular telephone. Seventy-two percent thought that having cellular telephone access suggested that their surgeon was more caring. Patients desired to communicate directly with surgeons, but act with restraint and call as a last resort for mostly urgent issues if given the physician’s cellular telephone number. The cellular telephone has promising benefits for the patient-physician relationship.

About Author Dr. Kingsley R. Chin

Postoperative Cervical Haematoma Complicated by Ipsilateral Carotid Thrombosis and Aphasia After Anterior Cervical Fusion: a Case Report
Dr. Kingsley R. Chin, Founder of philosophy and practice of The LES Society and The LESS Institute

Dr. Kingsley R. Chin is a board certified Harvard-trained orthopedic spine surgeon and professor with copious business and information technology exposure. He sees a niche opportunity where medicine, business and info. tech meet – and is uniquely educated at the intersection of these three professions. He has experience as Professor of Clinical Biomedical Sciences & Admissions Committee Member at the Charles E. Schmidt College of Medicine at Florida Atlantic University, Professor of Clinical Orthopedic Surgery at the Herbert Wertheim College of Medicine at Florida International University, Assistant Professor of Orthopaedics at the University of Pennsylvania Medical School, Visiting Spine Surgeon & Professor at the University of the West Indies, Mona, and Adjunct Professor of Clinical Biomedical Studies at the University of Technology, Jamaica.

Learn more about Dr. Chin here and connect via LinkedIn.

About Less Exposure Surgery

Less Exposure Surgery (LES) is based on a new philosophy of performing surgery, leading the charge to prove through bench and clinical outcomes research that LES treatment options are the best solutions – to lowering the cost of healthcare, improving outcomes and increasing patient satisfaction. Learn more at

The LES Society philosophy: “Tailor treatment to the individual aiding in the quickest recovery and return to a pain-free lifestyle, using LES® techniques that lessen exposure, preserve unoffending anatomy and utilize new technologies which are safe, easy to adopt and reproducible. These LES®techniques lessen blood loss, surgical time and exposure to radiation and can be safely performed in an outpatient center. Less is more.” – Kingsley R. Chin, MD

About The LESS Institute

The LESS Institute is the world leader center of excellence in Less Exposure Surgery. Our safe, effective outpatient treatments help patients recover quickly, avoid expensive hospital stays and return home to their family the same day. Watch our patient stories, follow us on Facebook and visit to learn more.

About SpineFrontier

The above study utilized LES Technology from SpineFrontier – leading provider of LES Technologies and instruments – offering surgeons and patients superior technology and services.

Scientific Paper Author and Citation Details


Chin KR1Adams SB JrKhoury LZurakowski D.

Author information

  1. Division of Spine Surgery, Department of Orthopaedics, Hospital of the University of Pennsylvania, Philadelphia, PA 19104, USA.

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